Customer Care
Product Authenticity
Yugen guarantees the authenticity of every product we stock. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, dust bag, etc.
Sizing
Sizing varies considerably among designers. To help you choose the best fit we provide the following sizing information on every product page:
- A size conversion chart to help you convert international sizes
- Body measurements and size on model
- Specific product measurements for clothing
This can be viewed under the ‘View Size Chart’ tab on your item’s product page.
We know that finding the right size isn’t always easy. That’s why we’re here to help. Contact our Customer Care team for any questions regarding sizing and fit.
Garment Care
Indicated below are general care instructions according to fabric. For safe results, always test laundering on a small or hidden area of the garment first.
Please note that these are general recommendations. For more accurate guidelines, please follow the specific care instructions indicated on the garment label.
Natural Fabrics
Natural Fibres are derived from materials produced by plants and animals that are spun into filament, thread or rope to be woven, knitted or bound.
Cotton
Machine wash in cold water, normal wash cycle
Tumble dry on low setting
Linen
Machine wash in warm water, gentle wash cycle
Tumble dry on cool, remove when still slightly damp
Cashmere
Hand wash in lukewarm water. Do not wring, squeeze, or twist
Lay flat to dry, away from direct heat or sunlight
Mohair
Dry clean is highly recommended
Otherwise, hand wash in lukewarm water
Lay flat to dry
Wool
Hand wash in lukewarm water. Do not wring, squeeze, or twist
Lay flat to dry, away from direct heat or sunlight
Silk
Dry clean is highly recommended
Hand wash in lukewarm water. Do not wring, squeeze, or twist
Lay flat to dry
Iron inside-out on low setting
Please note that pilling is a natural process that occasionally may occur in woolen fibres. Washing your clothes inside out will help prevent pilling and investing in an electric de-piller will help safely remove them. However, if left alone, these will eventually pull away on their own.
Synthetic Fabrics
Synthetic fabrics are textiles made from man-made materials rather than natural ones.
Denim
Machine wash inside-out in warm water, gentle wash cycle
Lay flat to dry highly recommended
Elastane
Machine wash in mesh washing bag in cold water, gentle wash cycle
Lay flat to dry, or tumble dry on low setting
Iron on low setting
Dry clean is not recommended
Modal
Machine wash in cold water, normal wash cycle
Tumble dry on low setting, remove when slightly damp to reduce wrinkling
Nylon
Machine wash in cold water, according to cycle on garment label
Tumble dry on low setting, adding a dryer sheet will greatly reduce static
Iron when necessary on cool setting
Neoprene
Hand wash in lukewarm water
Lay flat to dry, do not tumble dry
Do not dry clean or expose to heat for extended periods of time
Polyester
Machine wash inside out in warm water, permanent press cycle
Tumble dry on low setting
Polyamide
Machine wash in cold water, normal wash cycle
Lay flat to dry
Iron inside-out on low setting
Rayon
Hand wash in cold water. Do not wring, squeeze, or twist
Lay flat to dry
Iron inside-out while still damp on low setting
Satin
Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
Lay flat to dry
Iron inside-out on low setting with no steam
Viscose
Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
Lay flat to dry
Iron inside-out while still damp on low setting
Leather Goods:
It is normal for leather goods, such as handbags, shoes, wallets etc. to bear natural imperfections and irregularities. These natural imperfections make every piece original and exclusive to you.
Natural-grained Leather
Natural-grained leather is premium-grade hide that has not been buffed to showcase the skin’s natural “grain” or texture.
Using a clean damp cloth, wipe gently to remove any dirt
Embossed Leather
Embossed leather is leather that has been stamped to achieve a distinctive pattern. Using a clean damp cloth, wipe gently to remove any dirt
Buffed Leather
Buffed leather is leather from which the top layer of grain has been removed to achieve a soft and clean surface.
Using a clean damp cloth, wipe gently to remove any dirt
Patent Leather
Patent leather is a coated leather with a glossy varnished surface.
Clean any dust or dirt with a damp cloth
Remove any scuff marks with a patent leather cleaner
Buff the leather to a high shine
Suede Leather
Suede is a leather that has a soft napped surface.
Before use, seal the suede with a professional suede sealant to help repel dirt.
To treat a liquid spill, pat the area with a clean cloth and then apply a layer of cornmeal or talcum powder on the stain. Let it set overnight, then brush with a suede brush to remove the dried powder.
For dried stains, rub with a kneaded eraser or emery board. For heavier stains, blot with white vinegar and a clean towel. Repeat as needed until stain disappears. This can be used on both water and salt stains.
Do not clean suede with water alone as it will affect both the color and texture of the leather.
